Refund policy

At ARKLOY, we strive to deliver premium-quality products. However, if you are not completely satisfied with your purchase, we're here to help.

ELIGIBILITY FOR RETURNS

• Return requests must be made within 3 days of delivery.
• Products must be unused, unwashed, and in their original condition with all tags intact.
• Returns are only accepted for defective, damaged, or incorrect products received by the customer.
• Products purchased during sales, discounts, or promotional offers are not eligible for return.

NON-RETURNABLE ITEMS

• Products purchased on sale or promotional offers
• Used, washed, altered, or customer-damaged products
• Products returned without original tags or packaging

RETURN PROCESS

• To initiate a return, contact us via email with your Order ID and details of the issue.
• Our team will review and verify the request.
• Once approved, return instructions will be shared.
• Do not send any product back without confirmation from our team.

REFUND POLICY

• ARKLOY accepts prepaid orders only.
• After the returned product is received and passes quality inspection, the refund will be processed within 5–7 business days.
• Refunds will be credited to the original payment method used during purchase.

DEDUCTIONS

• A flat ₹90 return shipping charge will be deducted from the refund amount for all approved returns.
• The remaining balance will be refunded to the customer after deduction of the return shipping fee.